Refund policy

Returns & Exchange Policy

At love is., we take pride in every product we create. Please review our Returns & Exchange Policy before placing your order.

All Sales Are Final

Unless otherwise outlined below, all purchases from love is. are final. We do not offer refunds or returns on any products.

Eligible apparel items may qualify for a one-time exchange under the conditions outlined below.

Apparel Exchange Policy (T-Shirts & Hoodies)

love is. offers one-time exchanges on eligible apparel items for a different size or color.

To qualify for an exchange:

• Requests must be made within 7 days of receiving your order.
• Items must be unused, unworn, unwashed, and in their original condition.
• Original tags must still be attached.
• Proof of purchase is required.
• Exchanges are limited to the same product in a different size or color.
• If your requested size or color is unavailable, love is. may issue store credit at its discretion.
• Sale, clearance, promotional, custom-made, and limited-edition items are not eligible for exchange.
• Apparel showing signs of wear, washing, stains, odors, damage, pet hair, or alterations will not be accepted.
• Only one exchange per order is permitted.

How to Request an Exchange

Please email hello@wearloveis.com within 7 days of receiving your order.

Once your request is approved, we’ll provide return instructions.

Please note:

• Customers are responsible for return shipping costs unless the exchange is the result of an error made by love is.
• We recommend using a trackable shipping service and purchasing shipping insurance, as love is. is not responsible for lost or damaged return shipments.
• Once your return has been received and inspected, your replacement item will be shipped.

Hat Return Policy

All hat purchases from love is. are final sale.

Due to the limited nature of our products and for quality assurance reasons, hats are not eligible for refunds, returns, or exchanges, including for sizing, fit, color preference, or change of mind.

Please review product descriptions carefully before placing your order.

Incorrect or Defective Items

If you receive an incorrect or defective item, please contact love is. within 7 days of delivery.

If the issue is verified, we’ll replace the item at no additional cost.

To qualify for a replacement:

• The item must be unused and unworn.
• Original tags must remain attached.
• The item should be returned in its original packaging whenever possible.
• Photos of the issue may be requested before a replacement is approved.
• Replacement requests submitted more than 7 days after delivery may not be eligible for review.

Shipping Address Responsibility

Customers are responsible for providing an accurate shipping address during checkout.

love is. is not responsible for orders shipped to an incorrect address provided by the customer.

If a package is returned because of an incorrect or incomplete shipping address, the customer will be responsible for any additional shipping charges required to resend the order.

Policy Updates

love is. reserves the right to modify or update this Returns & Exchange Policy at any time without prior notice.

The most current version of this policy will always be available on our website.

By placing an order with love is., you acknowledge that you have read, understood, and agree to the terms of this policy. “All Sales Final” is displayed on applicable product pages to ensure visibility before purchase.