Refund policy

Returns & Exchanges

At love is., each item is created specifically for you once your order is placed. Because our products are made-to-order, we are unable to accept returns or exchanges for reasons unrelated to production quality or fulfillment errors.

Returns or exchanges are not accepted for:

• Incorrect size selected at checkout
• Change of mind
• Color preference changes
• Ordering mistakes
• Incorrect shipping information provided at checkout
• Buyer’s remorse or personal preference

We encourage all customers to carefully review sizing charts, product descriptions, and order details before completing a purchase.

Order Issues

We stand behind the quality of every item we create. If your order arrives with a problem caused during production or fulfillment, we want to make it right.

Please contact us if your order arrives:

• Damaged during transit
• Defective
• Misprinted
• Incorrect (wrong item, design, size, or color received)

To help us resolve the issue quickly, please contact us within 7 days of delivery and include:

• Your order number
• Clear photos showing the issue
• A brief description of the problem

Once reviewed, our team will work to determine the best solution, which may include a replacement or refund when appropriate.

Please note:
Items must remain unwashed and unused until the issue has been reviewed. Claims submitted outside the reporting window may not be eligible for replacement or refund.

Thank you for supporting love is. — every order helps build something bigger than clothing. We appreciate you being part of the movement.